Proposal Basic InformationProject Name:
@edwardmorra, @crownfanProposer’s Email Address: [email protected]Funds requested:
3500 CRW for one month - 3500 CRW totalProposal Hash: 1d852f7f7009396364ad6295dcdf05c37d3eb2845b63c197140d515f58d1a574How To Vote YES: mnbudget vote-many 1d852f7f7009396364ad6295dcdf05c37d3eb2845b63c197140d515f58d1a574 yesHow To Vote NO: mnbudget vote-many 1d852f7f7009396364ad6295dcdf05c37d3eb2845b63c197140d515f58d1a574 noYou and your teamRole:
@crownfan current co-leadRole:
@edwardmorra - current co-leadRole:
The proposal document can be found here https://crown.link/supportProject Details
Crown Support Team is a dedicated group of Crown Community members that provides general and technical support to the Crown Community. Project purpose
Crown Support Team fills the need for help that is generated by the constant growth of the crown ecosystem by
- Assisting community members
- Supporting the Dev Team
The Crown Support Team obligates itself to deliver the best possible service and to be steadily available to provide flexible and reliable support to both the Crown Community and the Crown Core Team.
During the coming period the intent is to increase the number of support team members. This is a priority due to the exponential growth of the workload that goes parallel with the growth of the Crown network and community.
Crown Support has two major fronts:
While it commits to provide steady support and help, it permanently grows its knowledge base and expands the variety of tools at disposal. Support Team plays a key factor in the propagation and sharing of knowledge. It helps the community to learn how to use the Crown ecosystem. Proposal timetable and turning point(s)
This funding round will reward the Crown Support Team until the May CDGP proposal round.
The team re-evaluates the requested funds every month to adapt the proposal to future workloads and capacities. Acceptance criteria
The proposal can be called a success if the support team manages to provide help and support to the Dev Team and Community until the end of this funding round.
Our aim is to continue to establish a sustainable support team with a growing knowledge and experience while future support agents are trained to decentralize the available resources. Risks
Crown Support Team is a resilient and decentralized network of peers with high resistance to individual impediments. Funding requirements
The decision to request 3500 crown has been made because there is a big need to incentivize further engagement in the currently overloaded support team structure and capabilities. It is a fair reward for the availability, flexibility and competences that are provided. We plan to double the capabilities until the end of April.
The requested funds will be destined to incentivize participation through the bounty programme, reward the support team members for their work and to fund support infrastructure and software. Communication
The Crown Support Team is due to the way it is set to operate in frequent contact with the team and community. It provides monthly statistics about the quantifiable progress through Crown’s communication channels. Additional comments
Crown Support Team provides help and support through the following channels:
- Mattermost: https://mm.crownlab.eu
- Zendesk: https://crown-support.zendesk.com
(upgraded with new features in January)
- Crown Forum: https://forum.crown.tech
- Reddit https://www.reddit.com/r/Crown/
- Telegram https://t.me/crownplatform
( ticket system implemented in January) [/list]